Refund Policy

Coins represent prepaid credits that can be redeemed for boost campaigns inside the 100Viral dashboard. Because campaigns often begin immediately after approval, all coin purchases are non-refundable.

• Duplicate charges caused by a payment gateway error.
• Coins deducted for a campaign that our team ultimately rejects.
• Technical issues on our side that prevent coins from being credited.

Contact luckykandpal091@gmail.com within 7 days of the transaction. Include the Razorpay payment ID, the order ID shown in your dashboard, and a brief summary of the issue.

Eligible refund investigations are completed within 7-10 business days. Approved refunds are issued to the original payment method through Razorpay.

• Coins already redeemed for a completed or active campaign.
• Requests submitted without payment evidence.
• Any attempt to misuse the platform for fake engagement or policy violations.